Shipping policy

We aim to process and ship your order as quickly as possible. Please read the details below:

1. Processing Time – Orders are usually processed within 1–2 business days after payment is confirmed.
2. Delivery Time – Delivery times vary depending on your location and chosen shipping method.
3. Courier Delays – While we work with trusted courier partners, delays may occur due to factors beyond our control such as weather, public holidays, high-volume periods, or operational issues at the courier. We are not liable for such delays, but we will assist in tracking and following up on your parcel.
4. Tracking – Once your order has been shipped, you will receive a tracking number via email or SMS.
5. Incorrect Addresses – Please ensure your delivery address is correct. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
6. Damaged Parcels – If your order arrives damaged, please notify us within 48 hours with clear photos so we can assist in resolving the issue.

Thank you for your patience and understanding in the event of courier delays.